Refund and Return Policy

Scope

• Algi Edge devices: hardware ordered from the app.algi.ai store.
• Software subscriptions and licences: for example the People Counting package, billed monthly per camera.
• Installation and services: site surveys, installation, commissioning and training.
• Free trial card verification: the 1 TL charged when you apply for a trial.

Where an agreement signed with a business customer or an accepted quote contains a different refund provision, that provision applies.

Consumer and business purchases

The right of withdrawal applies only to consumers, meaning buyers who purchase for purposes outside their trade or profession. Orders placed on behalf of a company with a corporate invoice issued to a tax number are business purchases; the "Returns for business purchases" section below applies to them.

Right of withdrawal for Algi Edge devices (consumers)

You may withdraw from the contract within 14 days of the day the device is delivered to you or to a person you name, without giving a reason and without paying a penalty. Return steps:

• Send your withdrawal notice in writing, with your order number, to algi@algi.ai within that period. You will receive a return shipping code.
• Hand the device to the carrier ALGI designates within 14 days of your notice.

Condition of returned devices

For a return to be accepted in full:

• The device must be sent in its original box with its adapter, cables, mounting parts and all accessories.
• Any free or promotional items supplied with the order must be returned in the same shipment.
• The serial number must match that of the device delivered to you. A device with a different serial number is not accepted as a return and is sent back to the buyer.
• The case must not have been opened, the warranty label must not have been removed and no software other than ALGI's may have been installed.
• Back up any recordings you need before sending. Recordings and configuration on a returned device are erased irreversibly to protect personal data.

The buyer is liable for any loss of value beyond the normal handling needed to inspect the device (such as scratches, impact damage, an opened case or missing accessories). ALGI photographs the condition of the device on arrival; if a loss of value is found, ALGI notifies the buyer of the amount with reasons and claims it from the buyer.

When the right of withdrawal does not apply

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used for:

• Devices prepared or configured specially, outside the standard catalogue, to the buyer's requirements or personal needs (15/1-b). This is stated separately in the order confirmation.
• Installation, commissioning, site survey and training services whose performance has started with the buyer's approval before the withdrawal period ends (15/1-h).
• Software services and licences performed instantly in electronic form (15/1-ğ).

Returns for business purchases

Business purchases carry no statutory right of withdrawal. In good faith, ALGI accepts returns on the following terms:

• The return request must be made in writing within 14 days of delivery.
• The box must be unopened, its protective tape and seal intact, and the device must not have been activated by linking it to an account. Opened or activated devices are not taken back unless they are defective.
• A 15% restocking fee is deducted from the amount paid. No fee is charged if the device is defective or was sent in error by ALGI.
• Return shipping is paid by the buyer.

Defects are governed by Article 23 of Turkish Commercial Code No. 6102: obvious defects must be inspected and reported to ALGI within 2 days of delivery, and defects that are not obvious within 8 days. Defects that could not be found by ordinary inspection must be reported as soon as they appear.

Damaged or faulty devices

Check the package in front of the courier on delivery. If it is crushed, wet or torn, ask the courier to record a damage report; this speeds up the claim with the carrier.

If the device arrives damaged or develops a fault in use, write to algi@algi.ai with the order number, serial number and photos or a video. The device is examined by ALGI technical service; if a defect is found, consumers may use their elective rights under Article 11 of Law No. 6502: withdrawing from the contract, a price reduction, free repair or replacement with a non-defective device. The warranty period and terms are set out in the warranty certificate supplied with the device.

Faults arising from the following are not covered by the warranty:

• Misuse such as impact, dropping, contact with liquid or power surges.
• Installation contrary to the temperature, humidity and ventilation conditions in the user guide.
• Opening, repair or modification by anyone other than ALGI or a service it authorises.
• Software installed by anyone other than ALGI, or modification of the software.

For faults outside the warranty, repair is charged and carried out only after the price has been quoted to and approved by the buyer. If the buyer does not approve the repair, the device is sent back with shipping paid by the buyer.

Subscriptions and licences

• Software services are performed instantly in electronic form, so the right of withdrawal does not apply once performance has started with your approval (15/1-ğ).
• You may cancel your subscription at any time. Cancellation takes effect at the end of the period already paid for, and no fee is charged for the next period. No partial refund is made for the remaining days of a period that has started, or for unused camera allowances or features.
• Downgrading a package takes effect from the next billing period.
• If the service could not be provided for a reason attributable to ALGI, or if a payment was taken in error or twice, the amount concerned is refunded in full.

Free trial card verification

The 1 TL (taxes included) charged to verify your card when you apply for a free trial is refunded automatically, with no request needed. Details are in the Preliminary Information Form and the Distance Sales Agreement.

Return shipping costs

• Returns under the right of withdrawal use the carrier ALGI designates. If the amount was stated in the preliminary information before the order, return shipping is paid by the buyer up to the cost of delivery and, at the buyer's request, deducted from the refund; otherwise ALGI pays it.
• If another carrier is used, its cost and any damage in transit are borne by the buyer.
• For defective devices, or devices sent in error by ALGI, ALGI pays all shipping costs.

Refund time and method

• Consumers: the refund is paid no later than 14 days after the device is handed to the designated carrier. If another carrier is used, the period starts when the device reaches ALGI. If you withdraw before the device is delivered, it starts when your withdrawal notice reaches ALGI.
• Business purchases: the refund is paid no later than 14 days after the device reaches ALGI and its inspection is complete.
• Refunds are made in a single transaction through PayTR to the card used for payment; no refunds are made in cash or to another account. For instalment payments your bank may reflect the refund in instalments. How long the amount takes to appear in your account depends on your bank.

Payment disputes

Please send refund and cancellation requests to us first; most are resolved within a few working days. If a payment dispute (chargeback) is opened with your bank without contacting us, the related account, licences and subscriptions may be suspended until the dispute is resolved. Your statutory remedies as a consumer are reserved.

Requests and contact

Email: algi@algi.ai · Phone: +90 850 302 86 24 · Address: Erenköy Mah. Şerafettin Sk. Selvili Apt. No: 26 İç Kapı No: 15, 34738 Kadıköy / İstanbul

If you qualify as a consumer you may apply to the consumer arbitration committee within the monetary limits announced each year by the Ministry of Trade, and to the consumer court for disputes above those limits.