KVKK Information Notice

Scope

This notice covers the algi.ai website, the free trial wizard, accounts on the edge.algi.ai and app.algi.ai dashboards, the quote form, the live support chat on the site and the WhatsApp support channel.

Footage from your cameras is outside the scope of this notice. For that footage the data controller is the organisation that owns the camera; ALGI acts as data processor on its behalf and on its instructions. That relationship is governed by the Data Processing Agreement signed with business customers.

Personal data we process

• Identity: full name.
• Contact: company email address, phone number (optional).
• Customer transaction: company or organisation name, sector, selected packages, number of cameras, deployment choice, application and account records, the version and time of the texts you accepted, support correspondence.
• Transaction security: IP address, browser and device information, sign-in and session records, the result of the bot check that separates automated applications.
• Finance: the result of the card verification, its transaction number and the refund record. Card number, expiry date and security code are processed on PayTR's secure payment page; ALGI neither sees nor stores them.
• WhatsApp messages: your phone number, message contents and delivery status (only if you use the WhatsApp channel).

Purposes and legal grounds

• Opening the trial account, providing the service, verifying your email, sending sign-in links and account notifications: establishing and performing the contract (KVKK Art. 5/2-c).
• Verifying your card with 1 TL and refunding that amount: establishing and performing the contract (Art. 5/2-c).
• Preventing misuse, fraud and automated applications, account and system security: legitimate interest (Art. 5/2-f).
• Answering support requests: performing the contract and legitimate interest (Art. 5/2-c, 5/2-f).
• Keeping commercial records and responding to competent authorities: legal obligation (Art. 5/2-ç).
• Welcome and setup-support messages on WhatsApp: your explicit consent or your messaging us on WhatsApp (Art. 5/1). You can stop the messages at any time by replying STOP (DUR).
• Measuring how the site is used: cookieless measurement on our own servers (Umami) relies on legitimate interest. Google Analytics and Google Ads conversion measurement cookies are set only if you accept "Statistics" in the cookie preferences (Art. 5/1); without consent Google receives only a cookieless measurement signal.

Who receives the data

• PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş. (Türkiye): card verification and the 1 TL refund.
• Twilio Inc. and Meta, which provides WhatsApp (USA and other countries): delivering WhatsApp messages; only if you use the WhatsApp channel.
• Cloudflare, Inc. (USA): the bot check in the trial wizard (Turnstile); IP address and browser signals.
• Mailtrap (email delivery infrastructure, abroad): delivering account and support emails.
• Google LLC (USA): Google Analytics and Google Ads conversion measurement; cookies are set only with your consent, otherwise only a cookieless measurement signal is sent.
• Competent public authorities: where required by law.

Transfers abroad rely on the appropriate safeguards in Article 9 of the KVKK (standard contracts) or on your explicit consent. Account data is stored on our servers in Türkiye. The support assistant runs on our own servers; your support messages are not sent to third-party AI services.

How we collect data

Data is collected electronically through the forms and the trial wizard on the website, the dashboards, email, live support and WhatsApp messages, and partly by automated means for sign-in and security records.

Retention

Account and contract data is kept while your account is open and afterwards for the limitation and retention periods set by law. Trial accounts whose email is not verified are closed after 7 days and the email address is removed from the account. Live support chats on the site are deleted automatically after 30 days. Data whose period has ended is deleted, destroyed or anonymised.

Your rights

Under Article 11 of the KVKK you have the right to:

• learn whether your personal data is processed,
• request information if it has been processed,
• learn the purpose of processing and whether data is used accordingly,
• know the third parties to whom it is transferred in Türkiye or abroad,
• ask for correction if it is incomplete or inaccurate,
• ask for deletion or destruction under the conditions of Article 7 of the KVKK,
• ask that correction, deletion or destruction be notified to the third parties who received the data,
• object to a result against you arising solely from automated analysis,
• claim compensation for damage caused by unlawful processing.

How to apply

Send your request from the email address registered with ALGI to algi@algi.ai, by registered electronic mail (KEP) to algiaiyazilim@hs01.kep.tr, or in writing to Erenköy Mah. Şerafettin Sk. Selvili Apt. No: 26 İç Kapı No: 15, 34738 Kadıköy / İstanbul. Under the Communiqué on the Procedures and Principles of Application to the Data Controller, requests are answered free of charge within 30 days at the latest. If you receive no answer or find it insufficient, you may complain to the Personal Data Protection Board.